Frequently Asked Questions
Q: What is the turnaround time for custom pieces?
A: Our turnaround time is usually between 3-6 weeks depending on order volume. Current turnaround time can be found under the "Cart" tab. Please allow an additional week-week and a half if your piece is being delivered.
Q: I love one of your dining tables/ sets but I'd like to make a customization; is that possible?
A: All of our tables can be customized. Please leave a note in the comments box at checkout with the customization. If you're not sure about the customization you'd like, feel free to contact us. Please note that chairs cannot be customized.
Q: I would like to order to reserve my piece, but I'm not sure when I can accept the piece yet. Can you hold it until I'm ready?
A: Yes! We can hold pieces as long as needed. All we ask is that you leave a note in the comments box at checkout letting us know the approximate time you will need it.
Q: Do you have a showroom?
A: At the moment, we do not have a showroom. Since everything is made to order, we rarely have completed products on hand. We understand that seeing products in person are a desire and are working on getting our showrooms up and running. If you insist on seeing a piece, you are welcome to contact us to see if we are able to schedule something!
Q: I am worried that my table may not turn out exactly like in the pictures. What guarantees do you give?
A: We offer a structural warranty on all of our pieces, so if something goes wrong we will fix it! However, given that every piece is handmade, we make no guarantees on exact look of the finished product. Every table is made with unique wood which has its own unique character such as knots and wood grain. We will not be able to offer any money back due to variations in the wood. Our products all come out very similar with the exception of the exact wood grain. If you need your table to look 100% exactly like the pictures, we kindly ask that you avoid ordering your dining table from us. We are a handmade company and do not mass produce identical products. Our customers take pride in knowing they have a one of a kind piece of furniture! Thank you!
Q: I need a piece made that I cannot find on your site. Can you make it?
A: If you need a custom piece done that we do not have on our site, please contact us via email or phone and we will let you know if it is something we can do and a price. Please note we do not do hardware such as doors on pieces, drawers, or cabinets.
Q: Do you coat your pieces to protect from spills and my messy kids??
A: Yes! This is a question we get asked very often. We understand that when you spend a large sum of money, you want to make sure your kids won't destroy your items. Our pieces are all coated with MULTIPLE coats of polyurethane to protect from scratches, spills, and most importantly... KIDS! All of our paint is scrubbable and stain resistant to ensure you get the longest possible life out of it.
Q: Got my table... LOVE IT. Should I do anything special to take care of it?
A: The only thing we recommend is to not place your table near a radiator or directly near a vent. Sudden changes in temperature can have an effect on your piece over time. This is similar between ANY wooden furniture. We also recommend running humidifiers and dehumidifiers when necessary. This is not a must but will help your table last even longer. Simply use a wet cloth or any furniture cleaner to clean your pieces.